Lesson 7: Communication and Behavioural studies

“I know you believe you understand what you think I said, but I am not sure you realize that what you heard is not what I meant.”

– Robert McCloskey

1 . Think about how does the quote above relate to your life?

  • Explain that perhaps it is not always someone’s fault that miscommunication occurs. We all learned how to communicate from many different places – our families, the media, school. This means that we did not all learn to communicate the same way. The PICBS is one inventory that can help you identify your own personal style.

These styles help you better understand how you relate with and influence others. You are a whole person utilizing each of the styles at different times and in different situations. The inventory helps to identify these patterns. You will soon be able to answer the question: “When influencing others, am I primarily analytical, direct, expressive, or steady?” This tool will also help you to discover the best ways to work with the communication and behavioural patterns of others.

  • Check for understanding then give participants quiet time to finish the inventory, if they have not already. Remind them that they were asked to take the inventory before the beginning of the workshop, after signing in. To measure time, it might be helpful for you to take the inventory again along with them. This models your willingness to continue learning and is a good reminder about your learning styles. You may even think of relevant examples that are coming up in this workshop.